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Telehealth Visits

Telehealth lets you see a clinician by phone or video, or message them securely, without going to the office. For many common problems it saves a trip, but some conditions still need an in-person exam or test.

What telehealth can handle

HHS and MedlinePlus list uses such as common illnesses like colds or an upset stomach, skin problems, reviewing lab or X-ray results, managing medicines, follow-up after surgery or an ER visit, and urgent care concerns like sinusitis, urinary tract infections, and common rashes. A clinician can also help you decide whether you need to be seen in person or at an emergency department.

Know the limits

Sometimes a clinician can't make the right diagnosis without examining you, or you'll need to come in for a lab test. If the telehealth clinician isn't your regular provider, you may need to share your history and send the visit notes to your own doctor. Before the visit, charge your device, find a quiet, private spot, test your camera and sound, and write down your questions. For a medical emergency, call 911.

Go to the ER instead if you have:

What it costs

Coverage varies by plan, and some insurers may not cover telehealth. Under Medicare Part B, most telehealth services cost the same as in-person care. Check with your plan or ask for the self-pay rate. See the full Illinois cost guide.

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General health-services information, not medical advice. In an emergency, call 911 or go to the nearest emergency room.